Overview
Gala Casino is a part of the Gala Coral Group, one of the world’s largest gaming businesses and the company behind other reputable casino sites like Gala Spins Casino, Coral Casino, and Gala Bingo Casino.
Just like its other options, Gala Casino is one of the leading brands in the casino industry. It offers one of the widest varieties of Slots, Progressive Jackpots, Slingo, Scratchcards, and Table games.
On Gala Casino, players can try out over 300 interactive games with multiple winning options. Gala Casino offers these options through partnerships with several game providers. These game providers include Rare Stone, Playtech, Ash Gaming, QuickSpin, Scientific Games, WIN Studios, Novomatic, Pragmatic Play, Inspired, Red Tiger, Blueprint Gaming, Play N Go.
New players also get access to amazing welcome bonuses and several other promotional offers. Old players can also engage in a selected number of games and win offers like free spins and cash bonuses.
While Gala Casino offers an interactive and well-optimized website for players to make bets and play games, it also offers a mobile app for players who want to make their bets on the go.
Over the years, the brand has maintained its reputation as one of the trusted and reliable options in the online casino industry. It is regulated by the British Gambling Commission and the Gibraltar Gambling Commission.
Games and Softwares
On the Gala Casino website, gamers can find tons of games and offers including popular options like Slot, Jackpots, Table, Cards, Slingo and Scratchcards. Though the site offers just around 300 games which is quite low, its games are highly interactive and offer multiple winning options to players.
Players can also expect the best in terms of graphics and user interface as Gala Casino games are offered by some of the best developers in the online casino industry. Some of these software developers include Novomatic, Ash Gaming, Playtech, QuickSpin, Scientific Games, WIN Studios, Pragmatic Play, Rare Stone, Inspired, and Red Tiger,
Slots
Gala Casino slot games are on a whole new level. Slot gamers can expect the best in terms of game availability, bonuses, and promotions.
Gala Casino offers more than 300 slots games of different forms and gameplay. For pro and newbie players, there is an abundance of options from its numerous game providers.
Some games offer players with multiple winning options while others offer bonuses like free spins. Slot games like the Irish Frenzy offer players a chance to win up to 500 times their stake, however, making the win is no easy task.
Apart from that, there are hundreds of other games including Big Banker Slot, Kong’s Temple, Fishin Frenzy, Eye of Horus, Stacked Fire 7s, The Wild machine, Action Joker, Wonder of Ages, and Gremlins
Table Games
Since Gala casino games are provided by just about the same developers as other top casino sites, you may find a lot of similar table games here. Gala Casino offers roulette, blackjack, baccarat, and several other card games to its players.
Interestingly, the feature that sets it apart from its competitors is not the number of table games it offers or how easy it is to make a bet and play a game, but its user guide.
At the bottom of the site, players can find a user guide. This user guide is most beneficial for beginners who are new to table games or rusty old gamers looking to get back on their feet.
The user guide includes information on how to play poker, blackjack, roulette, and basically every table game the site has to offer.
Jackpots
On Gala Casino, players can find tons of jackpot games. These games come with different gaming and multiple winning options giving players a chance to hit it big if they’re lucky. Gala Casino jackpot games are progressive, meaning that winnings are on the increase every second.
Players can opt for their hourly, daily, mega jackpot games though the bigger the winnings, the tougher the game would be.
Once again, Gala Casino provides new players with a guide on how to make the best of their bets. Players can find instructions on how to play their jackpot games. New players should ensure that they go through this guide before placing a bet on their jackpot slots.
Slingo and Scratchcards
Gala Casino Slingo games are a combination of bingo and slots which boost the overall user experience. Scratchcard, on the other hand, offers players a chance to win big by getting the right numbers on a card.
Overall, Gala Casino’s Slingo and scratchcard options are not very impressive. On their site, players can find only 5 Slingo games and 3 scratchcard games.
Live Casino
Gala Casino also offers a dedicated live dealer section. On their live casino, players can try out a variety of blackjacks, roulette, baccarat, and several card games. Players will enjoy low table limits of about E0.5 on their roulette games. The table limits on the blackjack games are quite different. Players can find options with a limit of E1, however, the best options have a table limit above E5.
On the live casino page, players can join games with available seats and make a deposit to participate. Newbie gamers can find instructions and guides at the bottom of the page. As in other pages, these instructions guide the player on the best practices when making a bet or playing any of the games offered.
Bonuses and Promotions
Like every other reputable online casino site, Gala Casino offers players with several bonuses and promotions. Most importantly, it offers new users a welcome bonus, that’s if they spend the required amount on the site.
New players could get an E40 slot game bonus and 20 free spins when they spend at least E20 on any slot game. However, the free spin bonus can only be used on the three slot games namely, “Well, Well, Well”, “Bank of Gold”, and “Rainbow Chameleons”.
Promotional offers include “Daily Drops, Weekly Wins” and “E5k Blackjack Tournament. Unlike its welcome bonuses, Gala Casino runs its promotional offers for a set period of time. It also introduces new promotional offers once the current ones elapse.
Loyalty Program
Gala Casino has a loyalty program that rewards players that remain loyal to the brand. These rewards include bonuses, bigger cashback offers, a dedicated Account manager, and exclusive promotions that are otherwise hidden from players.
The type of reward a player would get is determined by their level. Gala Rewards has 5 levels and players who stay longer with the site get to progress to the higher levels. As expected, higher levels offer better bonuses and promotional offers.
On level 5 (the higher level), players can get the following rewards
- Weekly Cashback 20% up to £5K
- Weekend Recharge – £100 Bonus on £200 Deposit
- Priority Withdrawals
- Exclusive Promotions & Events
Mobile Support
Players who love to take their gaming and make bets on the go can download the Gala Casino mobile app. Gala Casino offers a well-integrated, optimized mobile platform that allows players to make bets and play without hassle.
Players can download the Gala Casino app from the Apple App Store for IOS device users and from the Google Play Store for Android users. On the app, players still get access to the hundreds of gaming options offered by the site.
Banking Options
Gala Casino serves players in many different countries. To that effect, players would expect the site to have multiple payment methods so that they can make deposits and withdrawals regardless of their country. Well, on Gala Casino, players will find a lot of payment options including debit/credit card, Skrill, Neteller, PayPal, ClickandBuy, PaysafeCard, Eco, and Direct Bank Transfer.
Deposit Options
Gala Casino allows players to make deposits through a handful of payment options including ApplePay, Debit/Credit card, EcoPayz, Instant Banking, Neteller, PayPal, Paysafecard, Skrill, and Trustly.
Each deposit method comes with its own minimum deposit limit and processing time. for example, payments via Neteller are processed immediately and players can only deposit a minimum of E5.
With some payment methods like PayPal, the minimum deposit amount is higher at E10, however, players using Ecopayz will have to make a deposit of more than E18.37.
Withdrawal Options
Gala Casino withdrawal options are the same as its deposit options. Players should take note of the processing time and minimum withdrawal limit before picking a withdrawal method.
Generally, all withdrawal methods offered by Gala Casino come with a minimum withdrawal limit of E10. However, the processing time varies per method. Players who choose Bank Transfer as their preferred withdrawals method will have to wait for 2-4 business days for their requests to be processed.
Players who opt for debit/credit card withdrawals will have to wait for even longer (3-5 business days). The best options are the e-wallets. When withdrawing to e-wallets, players will only have to wait for just 24 hours (could be less in some cases) for their requests to be processed.
Security and Licenses
Gala Casino uses the latest security measures on its site to ensure that players’ online information is not stolen and their identities are protected. The site makes use of valid SSL certification which encrypts players’ data.
To ensure that players on the site are not bots or playing under false pretenses, the site carries out routine checks on the authenticity of its players. At a time, players will be required to verify their online information including their age.
Overall, Gala Casino is a secured and reliable casino site where gamers can play casino games without worries. The site is regulated by the British Gambling Commission and the Gibraltar Gambling Commissioner.
Pros And Cons
Pros
- Wide variety of games
- Tons of payment options available
- Interactive mobile site
- Live casino games available
Cons
- Prohibits many countries from signing up
- Customer Support
Customer Support
Just like other casino sites owned and run by the GVC Group, Gala Casino offer multiple customer support options. These include help pages, live chat, and email support.
Players who wish to speak with a customer care representative can try out the live chat and email support options. However, Gala Casino encourages players to go through their help pages first before contacting them.
To contact a customer care representative, players simply need to click on “Yes” to the “Do you need any more help?”. On the next page, players can choose either the live chat or the email support option.
Live Chat
The live chat option is the fastest way to reach out to a customer care representative, especially if done at the right time. To use this option, players will have to type in their name and email address. As the chat progresses, the player might be required to provide additional information that will help the customer care representative make the necessary corrections to their account.
While the live chat option is quite fast, it is not always reliable. This is due to many reasons. There could be many players requesting a live chat session at the same time thus not all players will be answered. Sometimes, customer care representatives could be offline.
If you’re unable to speak with a customer care representative through the live chat option, you can always opt for email support.
Email Support
The email support option is the last option. Unfortunately, players might not get a fast response while using this option and the issue could take weeks to resolve.
Players who go for this option should try to be as straightforward as possible so that they can get their issues resolved as soon as possible.
Final Verdict
With over 300 interactive games to choose from, multiple winning options, and bountiful bonuses, Gala Casino ranks as one of the best options for casino gamers.
The addition of a live casino option (something you won’t find in many other casino sites) places this site one step ahead of its competitors. Additionally, the site offers tons of payment options for players to make deposits and withdrawals without hassle.
Overall, Gala Casino offers one of the best online casino services which is why it is one of the highly recommended casino sites in the casino industry.